Can I customise my order to better fit my needs?
Yes, our XEPOS Dry Cleaner system is fully customizable. You can adjust the software to match your business’s unique requirements, including garment type tracking, specific alterations, and more. If you need any specific features, our support team can help set them up for you.
I noticed your hardware includes a refurbished Dell computer, why is this?
We use refurbished Dell computers to provide a high-quality, reliable system at a competitive price. These units are thoroughly tested to meet our performance standards and are backed by a 12-month warranty to ensure they function properly for your dry cleaning operations.
How long does it take for me to get my system?
Once your order is placed, we’ll deliver and set up your XEPOS Dry Cleaner system within 7 days. Our team will also handle the installation and menu programming, ensuring your system is fully operational and ready to use.
How does your Menu Programming & Onboarding process work?
Our menu programming service allows us to set up all your garment types, services, and pricing into the system. During onboarding, we guide you through the system’s features, so you can get the most out of it. We also offer unlimited training sessions to ensure you and your team are fully equipped to use the system.
Do you supply card terminals?
Yes, we supply integrated card terminals for easy payment processing, including contactless, chip-and-pin, and mobile payments. This is part of the complete XEPOS Dry Cleaner system, helping you streamline your payment process.
Can I use my own card terminal?
Yes, you can use your own card terminal with the XEPOS Dry Cleaner system, but we recommend using our integrated solution to ensure smooth compatibility and support. Our terminals are designed to work seamlessly with our software for faster and more reliable transactions.
Are your systems reliable?
Yes, our systems are highly reliable. XEPOS Dry Cleaner software has been designed specifically for the industry, with features like barcode tagging and wet ticket printing to ensure accurate tracking. We also offer 24/7 support and a 12-month warranty on all hardware to ensure your system remains in optimal condition.
Can my members book themselves into classes?
While this feature is more relevant for businesses that offer classes or events, our booking integration can be adapted to manage pickup and drop-off schedules, offering convenience to your customers. If you run special services that require appointments, this feature can be useful.
How much control do I have over my members and their accounts?
With XEPOS, you have full control over customer accounts, including tracking their orders, sending SMS/email reminders for collection, and viewing their order history. You can also set up specific payment terms and send invoices or receipts as needed.
Can you provide different sign-in options for members coming and going?
Yes, our system offers multiple sign-in options, including RFID cards and barcode scanning for faster sign-in. You can also track your customers’ movements with the pickup/drop-off tracking feature for a streamlined process.
