Can I customise my order to better fit my needs?
Yes, our EPOS systems are highly customisable to match your takeaway’s specific needs. Whether you offer delivery, collection, or dine-in options, we can tailor your setup accordingly. Need an extra kitchen printer? Prefer touch-screen-only ordering? Want your menu displayed in multiple languages or with images? Just let us know. We can adjust hardware, software features, interface layout, and even install add-ons such as caller ID and postcode lookup for delivery.
I noticed your hardware includes a refurbished Dell computer, why is this?
We use refurbished Dell systems to provide cost-effective yet powerful solutions. Each unit undergoes rigorous testing and professional restoration to ensure it performs like new. These ultra-small form-factor PCs are ideal for the quick service industry — compact enough to fit in tight kitchen spaces and powerful enough to run your EPOS software without any lag. By choosing refurbished, you save money while still receiving high-quality, warrantied equipment.
How long does it take for me to get my system?
After placing your order and sending us your menu, we typically deliver your fully configured EPOS system within 7 working days. During that time, we’ll install and customise your software, pre-load your menu, configure your printer(s), and test your hardware. Once it arrives, a quick phone call with our onboarding team will have you ready to go the same day. No technical skills required — we’ll walk you through everything.
How does your Menu Programming & Onboarding process work?
Our menu programming service saves you hours of setup time. Just send us your menu including categories (e.g., Burgers, Sides, Drinks), item names, descriptions, prices, add-ons (like extra cheese or spice levels), and combo offers. We program it into your system before dispatch. During onboarding, our team connects remotely to make final adjustments, provide training, and answer any questions. If you add new items later, our team can help you make those updates too.
Do you supply card terminals?
Yes, we provide fully integrated card terminals that connect directly to your EPOS system. This means the transaction amount is automatically sent from the till to the terminal reducing errors and speeding up service. Our rates start from just 0.4% per transaction, and we never charge extra for PCI compliance, authorisation, or early termination. Terminals accept all major cards including Visa, Mastercard, Amex, Google Pay, and Apple Pay.
Can I use my own card terminal?
Yes, if you’re happy with your current card terminal, you can continue using it. However, integration won’t be possible unless it’s compatible with our system. This means you’ll have to manually enter the transaction amount each time. To fully streamline your operation, we recommend our XEPAY terminals they’re fast, integrated, and backed by our UK-based support team.
Are your systems reliable?
Absolutely. Our EPOS systems are built for high-demand, fast-paced takeaway environments. The hardware is sturdy and splash-proof, designed to handle the heat of busy kitchens. The software is regularly updated with new features and security patches — all at no extra cost. In the rare event something does go wrong, we provide 24/7 technical support, free next-day replacement, and remote assistance to get you back on track immediately.
Can my customers place orders online or via app?
Yes! We offer online ordering integrations that can connect your EPOS system with your own website, app, or popular platforms like Just Eat, Uber Eats, and Deliveroo. Orders from these platforms can flow directly into your system, with auto-printing for kitchen tickets and full tracking in your back office. We can also help you set up your own branded online ordering site to reduce third-party commission fees.
How much control do I have over my menu and pricing?
You’ll have full back-office access where you can:
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Add or remove menu items
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Change prices instantly
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Create timed offers (e.g., lunch deals, happy hours)
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Add loyalty rewards or discount codes
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Track top-selling dishes and adjust stock levels
All changes can be made on-site or remotely, giving you full control over your takeaway from anywhere.
Can you provide different order and delivery tracking options?
Yes, our system supports multiple order types including delivery, collection, dine-in, and even pre-orders. You can assign drivers, print address labels, and track delivery status in real time. The system also allows for order status updates (e.g., “preparing,” “ready,” “out for delivery”), improving your customer communication and reducing order mix-ups.
