Can I customise my order to better fit my salon’s needs?
Yes, absolutely. We understand that every salon operates differently. Whether you’re a small boutique salon or a busy multi-chair setup, our team can tailor your EPOS package to match your workflow. You can choose to upgrade the screen size, remove unnecessary hardware like barcode scanners, or add extra terminals for multiple stations. Just speak to our sales team, and we’ll create a setup that works for you.
I noticed your hardware includes a refurbished Dell computer, why is this?
We use professionally refurbished Dell Optiplex units to keep costs down without compromising performance. These compact PCs are tested, cleaned, and reconditioned to perform like new. For most salon applications like appointment scheduling, reporting, and payment processing, these machines are more than capable. Plus, they come with our 12-month warranty and full support.
How long does it take for me to get my system?
From the moment you place your order, we aim to have your fully configured system delivered to your salon within 7 working days. Our team will handle software installation, menu programming, and configuration in advance, so your system arrives ready to use.
How does your Menu Programming & Onboarding process work?
You’ll simply need to send us your list of services, prices, and any product lines you carry (like haircare or beauty products). We will pre-program this into your EPOS system before it’s shipped. Once delivered, we’ll book you in for a remote onboarding session to walk you through the setup, train your team, and ensure everything is running smoothly.
Do you supply card terminals?
Yes, we offer fully integrated card terminals with transparent pricing and no hidden fees. Rates start from 0.4% per transaction and there are no setup, PCI, or exit fees. Integration with your EPOS means faster checkout, no manual keying, and smoother daily operations.
Can I use my own card terminal?
Yes, you can use your existing terminal if you prefer. While it won’t be fully integrated with our EPOS software (meaning you’ll need to enter totals manually), it will still work for processing payments. However, using our integrated solution provides a more seamless, time-saving experience.
Are your systems reliable?
Our EPOS systems are built to handle busy, client-focused environments like salons. Each system undergoes rigorous testing, and we include free 24/7 technical support, 12-month warranty, cloud backups, and regular software updates to ensure maximum uptime and reliability.
Can clients book their own appointments?
Yes, we offer integration options with online booking platforms. This allows your clients to schedule appointments through your website or social media pages. It reduces the need for constant phone management and helps fill your calendar automatically, even outside salon hours.
How much control do I have over client records and history?
You have full control over each client’s profile, including visit history, services received, staff preferences, colour/formula notes, and contact information. This helps build strong client relationships, improve service personalization, and streamline rebooking and upselling.
Can you provide different check-in options for clients?
Yes! Depending on your salon’s flow, we can set up traditional receptionist-led check-in, or add self-check-in options using a touchscreen or tablet. This is great for busy periods, reducing wait times and giving clients a tech-savvy experience.
